Case Study: Aunty Doris's First Rental Experience

Jason & Elle | Multi Award Winning Property Agent In Singapore

Aunty Doris was ready to rent out her 5-room flat for the first time. After living in her home for over 20 years, she was understandably anxious about new tenants moving in.

Her primary concerns included whether the tenants would take good care of her property and adhere to rules and regulations. Additionally, she wondered if it would be acceptable to visit the home every six months to alleviate her worries.

Challenges:

• Concerns About Tenants: Aunty Doris was worried about how new tenants would treat her home and whether they might breach any rules.

• Visitation Rights: She wanted to ensure that she could visit the property periodically to check on its condition.

  
  

Our Approach and Solution: We empathised with Aunty Doris’s concerns, especially as this was her first time renting out her cherished home. To address her worries, we:

• Clarified Tenancy Agreement Clauses: We explained the clauses in our tenancy agreement designed to protect both the landlord and tenants. These are some of them :

  • Minor Repairs and Replacement: Tenants would cover initial repair costs up to a specified amount, while Aunty Doris would handle expenses beyond that, provided the damage wasn’t caused by tenant negligence.

  • Diplomatic Clause: We informed her about the diplomatic clause allowing tenants to exit the contract early if they had proof of a work transfer out of Singapore.

• Negotiated Visitation Rights: We successfully sought the tenant’s agreement to allow Aunty Doris to visit the flat approximately every six months. This provided her with much-needed assurance.

• Enhanced Property Appeal: We recommended that Aunty Doris add value to the property by applying a fresh coat of paint and installing new air conditioning units in the bedrooms. These improvements helped us secure a higher rental offer.

  
  

Results:

Within about a month, we found a tenant willing to pay a higher rent than similar flats in the neighborhood. The negotiation process was smooth, with all parties understanding and honoring their commitments. Aunty Doris was delighted when the contract was signed, and her broad smile reflected her relief and satisfaction.

Conclusion:

This experience highlighted the importance of addressing landlord concerns with empathy and thorough solutions. Aunty Doris’s trust in our approach and the enhancements made to her property led to a successful rental outcome.

Landlords, if you’re facing similar concerns, we’re here to help ensure your rental experience is as smooth and rewarding as possible.